Popular questions

Our initial quote is based on the design documents and our property survey. While we strive for accuracy, deviations might occur due to unforeseen site conditions.

We typically include a contingency of around 10% to cater for unforeseen expenses.

Yes, changes to the scope are possible. However, they will likely affect the cost and timeline, and will require a revised agreement.

We use high-quality materials that comply with industry standards. We can provide options depending on your budget and desired finish.

We have a list of trusted suppliers and brands that we have worked with over the years. We can share this with you upon request.

Quality is paramount to us. We have stringent quality checks at different stages of the project to ensure durability and adherence to the design.

Depending on the scale of the refurbishment, the timeline can vary. Once we review the design documents, we’ll provide a detailed timeline.

We have key milestones which will be detailed in our project schedule. Regular updates will be provided as we hit each milestone.

Work typically halts on weekends and public holidays unless otherwise agreed upon.

Safety is our top priority. We follow all standard safety protocols, including the use of protective gear and safety barriers.

Yes, we are fully insured, and so are our subcontractors.

Any damages caused by our team will be addressed and rectified at our expense.

For certain specialties, like electrical and plumbing, we use trusted subcontractors.

All our subcontractors go through a rigorous selection process, and we’ve had long-standing relationships with most of them.

Your main point of contact will be our project manager, who oversees the entire refurbishment process.

While we focus on executing the design, based on our experience, we can suggest practical or cost-effective alternatives when necessary.

We aim to match the end result to the design documents as closely as possible.

Any significant discrepancies will be discussed with you, and we’ll work together to find a solution.

We generally operate on a phased payment schedule: an initial deposit, milestone payments, and a final completion payment.

At the moment, we don’t offer financing options.

Any deviations from the agreed-upon payment schedule will be detailed in our contract, including potential late fees.

We offer a 6-month warranty on our work, covering any defects or issues arising from our craftsmanship.

Post-completion issues are addressed promptly. Your satisfaction is vital to our reputation.

While we don’t offer maintenance services, we can provide a list of trusted providers and recommendations.

We provide updates on project progress every 2 weeks, or more frequently if significant changes occur.

The best way to communicate concerns is through your assigned project manager, either via phone or email.

Currently, we don’t have a client-facing tracking tool, but all updates will be communicated directly and promptly.

We always aim to use eco-friendly materials when possible and adhere to sustainable practices.

Waste is disposed of responsibly, adhering to local regulations.

We are open to integrating energy-efficient solutions upon request and can provide suggestions based on the design.